The Keyboard Knowledge Check
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Question 1 of 10
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Question 2 of 10
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Question 3 of 10
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Question 4 of 10
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It is not possible to think creatively about something you know nothing about; thus, for the team to solve the real problem, understand all of the potential causal factors (rather than just the human ones), and remove as many of the barriers to flow that are possible to remove, they must truly ‘see’ the current state.
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Question 5 of 10
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While useful information can be gained about the current state from huddle boards, leaders, data and colleagues, the true picture will emerge when the people who do the work are encouraged to talk about it. When the A3 team asks questions of workers in a way that is respectful, inquisitive and engaged, aspects of the process that would not otherwise be understood become clear.
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Question 6 of 10
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Question 7 of 10
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Behaviors are identified as the most common causal factor in most organizations, yet those behaviors arise at the place where the organizational culture and human needs meet. Thus, it makes sense to interpret behaviors by looking for the drivers of that behavior within the organization’s culture.
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Question 8 of 10
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The objective is the agreed upon aim of an action.
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Question 9 of 10
9. Question
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Because the control chart shows both the central tendency and the spread, any changes in process performance can be easily seen and evaluated.
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Question 10 of 10
10. Question
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Standard work is agreement between and among workers about what to do, when to do it and who is responsible. Work standards are requirements defined by laws, regulations, specifications and contracts.
